Frequently Asked Questions

Common Frequently Asked Questions

We Are The Experts, So You Don’t Have To Be

We at JA Edwards of America, Inc. strive to make the experience easy for all of our customers from start to finish. Below are a handful of common questions and answers to help you out!

Nasty storms wreak havoc with roofs. More than likely, your house is not the only one affected. Most insurance companies inspect a 10 x 10 square foot area on two sides of the roof and look for between 4 and 16 hits by hail (varies by insurance company), broken seals and missing shingles. If this damage is found the insurance company considers the roof totaled and will pay for full replacement.

Immediately call a professional to have your roof inspected. JA Edwards of America, Inc. offers free inspections and will meet your insurance adjuster at the time of their inspection. Ultimately, your insurance company will have final approval. However, having the professionals at JA Edwards of America, Inc. who are specially trained to deal with all insurance companies will ultimately speed up the process and help eliminate any possible further damage caused by potential leaks.

Learn More About Us

YES! Repair leaks right away to keep damage from escalating. As the homeowner, you are required to make reasonable temporary repairs. Most insurance companies allow about a year to file a claim and will reimburse any expenses for temporary repairs.

What you see on your roof right now is not the extent of the damage – seals are broken, and after a severe storm, shingles will be much easier to lift in future windstorms. Once the seal is broken around the shingle, it doesn’t seal back correctly because of sediment. Then water gets drawn underneath the shingles and the felt underlayment is not made to shield that much water. Hail storms loosen granules (which protect the shingle from the sun damage), so the shingles can’t absorb heat well. The more severe storms cause visible damage such as torn, broken and missing shingles.

Licensed and certified, but beyond that you want a company that has been in the area for a long time – a trusted name like JA Edwards of America, Inc. Most of our business comes from referrals from happy customers. We’ve been in the Winter Park area for over 65 years.

Actual coverage varies from policy to policy, but most companies will replace the WHOLE roof if 25% is damaged by wind or hail. It doesn’t matter how old your roof is, whether it is 1 year old or 25 years old; insurance companies don’t depreciate roofs. For roofs, most all insurance companies offer replacement cost value, which pays to replace an old roof with a similar new product.

Your insurance company has the final call on whether or not the roof needs to be replaced. We don’t want to waste your time or ours, so our evaluation will always be in your best interest. Since the inspection from JA Edwards of America, Inc. is free, you have nothing to lose.

JA Edwards of America, Inc., always works to code and will pull all relevant permits before jobs. The only part that you need to deal with is the customer sign information. Other than that, JA Edwards of America, Inc., takes care of all the permits and inspections, leaving you, the homeowner, free to relax.

No. It is more important to find a company that meets your needs. JA Edwards of America, Inc., uses the same estimating software that insurance companies use, and we make sure that you get quality work. By finding a lower price, you don’t save yourself money, you save your insurance company money. You’ll get what you pay for. Another company might make the repairs at a lower cost, but also at a lower quality.

Don’t be scared of your insurance company. The premiums you pay are for scenarios exactly like the circumstances brought on by severe weather. Most likely rates are going to go up regardless of whether or not you personally file a claim. Rates are typically created by zip code, so if a thunderstorm, tornado, hurricane, hail storm or windstorm blew through your neighborhood, then it is considered an “Act of God” (not liability).

Customer Experience Matters

Join Our Satisfied Customers

Reliant on referrals, JA Edwards of America, Inc., has a reputation for efficiency and quality. The best complement our customers can give is to recommend our services to their friends, family and neighbors.