SMS Terms & Conditions

Program name: JA Edwards Info

Depending on the consent you provide, messages from JA Edwards may include:

• Appointment confirmations, reminders, and scheduling updates
• Roofing service, inspection, project, and warranty notifications
• Customer-care messages and follow-ups related to your request
• Important information regarding an active service or appointment
• Marketing or promotional messages when you have separately agreed to receive them

By opting in to the program, you confirm that:

• You are the owner or authorized user of the mobile number provided
• You are authorized to provide consent for that number
• The information you provide is accurate and current
• You agree to receive the categories of messages described at the point of opt-in
• You understand that consent records may be retained as permitted by law

Consent may be provided through a website form, service request, written authorization, text-message interaction, or another enrollment method that clearly describes the messaging program.

Message frequency varies based on your interaction with JA Edwards, the services you request, the status of an active project or appointment, and the categories of messages you agreed to receive. Messages may be recurring.

Message and data rates may apply to messages sent to you and messages you send to us. JA Edwards does not charge a separate fee for participating in the SMS program. Contact your wireless carrier for information about your mobile plan and applicable charges.

You may stop receiving text messages from the JA Edwards Info program at any time by replying STOP to (321) 215-7663.

After your opt-out request is processed, you may receive one final confirmation message. No additional messages will be sent through this program unless you opt in again.

For assistance with the messaging program:

• Reply HELP to (321) 215-7663
• Email info@jaeofamerica.com
• Call (407) 677-7663

After opting out, you may rejoin by completing a new opt-in through a JA Edwards form, service request, or another approved enrollment method. Messaging will resume only after new consent is received.

Message delivery is subject to the availability and operation of wireless networks and mobile devices. Delivery is not guaranteed. Mobile carriers are not liable for delayed, undelivered, filtered, blocked, or misdirected messages.

The SMS program may not be available through every carrier, device, or geographic area.

We use information associated with the SMS program to provide messages you requested, operate customer-service functions, maintain consent and opt-out records, and support message delivery.

Mobile information and text-message opt-in data will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Information may be disclosed to service providers and subcontractors only as necessary to support customer operations, compliance, security, and message delivery.

Review our complete Privacy Policy for additional information.

You agree to:

• Provide accurate and up-to-date contact information
• Notify us or opt out if you no longer control the mobile number
• Use the SMS program only for lawful purposes
• Not interfere with, abuse, or misuse the messaging program

JA Edwards operates the program in accordance with applicable U.S. law and relevant messaging-industry requirements and best practices, which may include the Telephone Consumer Protection Act, FCC rules, CTIA messaging guidance, and carrier A2P 10DLC requirements.

We may suspend or terminate participation when necessary to protect users, maintain program integrity, comply with law, or satisfy carrier requirements.

We may update these Terms from time to time. The “Last updated” date identifies the current version. Updated Terms become effective when posted unless another effective date is stated.

Your continued participation in the program after an update constitutes acceptance of the revised Terms to the extent permitted by law.